This Refund and Chargeback Policy outlines the conditions under which payments made to ForexAIExchange may be refunded.
ForexAIExchange provides digital financial technology services, including AI-powered forex market insights, educational tools, and analytics. Due to the nature of digital services, refunds are limited.
Refund requests must be submitted within 7 days of the transaction date.
Users should contact support before initiating a chargeback with their payment details for refund.
Improper chargebacks may result in account suspension or termination.
Commitment
ForexAIExchange is committed to preventing financial crimes including money laundering, fraud, and illegal financial activity.
Platform Nature
ForexAIExchange does not act as a broker and does not execute trades for users.
Non-Custodial Model
ForexAIExchange does not hold or manage client trading funds.
Payments are only for software services, platform subscriptions, and analytical tools.
Monitoring
The platform may monitor transactions to detect suspicious activity including:
Security Commitment
ForexAIExchange prioritizes the security of user accounts and payment systems.
Fraud Detection
Measures include:
User Responsibility
Users must protect their login credentials and report suspicious activity immediately.
Abuse Prevention
Accounts may be suspended for: